Shipping policy
Shipping Details
Last updated: August 2026
At theraray.store, we strive to deliver your orders as quickly and safely as possible. Please read our shipping information below.
1. Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Times
Estimated delivery times after dispatch:
- Australia (Standard): 3–7 business days
- Australia (Express): 1–3 business days
- International: 7–21 business days (depending on destination)
Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or other factors outside our control.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. We may offer free shipping promotions from time to time — check our website for current offers.
4. Order Tracking
Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your order through the carrier's website.
5. International Shipping
We ship to many countries worldwide. Please note that international orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping fees.
6. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.
7. Contact Us
For any shipping-related questions, please reach out to us at: support@theraray.store